Return Policy


We stand behind the quality of our personalized gifts, which is why every item is inspected for quality and accuracy before it ships to you or someone special.

Due to the personalized nature of our products, all sales are final and returns are not accepted unless there is a manufacturing error or product defect. If there is a quality issue with your order, please email us at with an attached photo of the problem. If it is determined that a manufacturing error or product defect, the same product will be resent to you within 7-10 business days. Any requests for exchanges must be made within 7 days of product delivery.


We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at if you have questions about personalization, before placing your order. Unfortunately, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.


During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to COVID, high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect or our carriers. 

Thank you for understanding.